Kaleb Works for a Financial Management Company That Is Shifting

question 75

Multiple Choice

Kaleb works for a financial management company that is shifting its focus towards managing clients whose portfolios are valued at over a million dollars. Many clients will be encouraged to seek management from firms that are more focused on smaller portfolios. However, a certain number of clients will be asked to remain with the company despite having investments worth less than a million dollars. Kaleb is on a team to determine which clients would be most beneficial to carry forward and the team has been discussing various clients. Matthew is a junior member of the firm and he is advocating for a selection of clients on the list. Kaleb finds himself distracted, irritated, and dismissive of Matthew's recommendations. But when Min Jung, a senior member of the firm and an associate who enjoys considerable respect in the firm, concurs with Matthew's recommendations, Kaleb finds himself in full agreement with her.
-To evaluate Matthew's recommendations more accurately, Kaleb could ________.

• A)note his own emotional response to Matthew and practice active listening
• B)pay close attention to Matthew's nonverbal messages
• C)discuss Matthew's credibility with Min Jung after the meeting
• D)avoid meeting Matthew in the future
• E)paraphrase Matthew's arguments in order to determine their emotional content

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Definitions:

Difference Threshold

The minimum difference in stimulation that a person can detect 50% of the time, also known as the "just noticeable difference."

Auditory Convergence

A phenomenon in which sounds from different sources merge into a single perceived auditory event.

Refractory Threshold

The level of stimulus intensity or the period following a nerve impulse during which a nerve or muscle is unresponsive to further stimulation.

Fovea

A small depression in the retina of the eye where visual acuity is highest, due to the high density of cones (color-receiving cells).