Which of the Following Is NOT an Advantage of Using

question 21

Multiple Choice

Which of the following is NOT an advantage of using web chats for customer service?

• A)The customer sales representative may be able to offer additional services or products.
• B)The company can easily keep records of the kinds of topics customers enquire about.
• C)Customers can keep a record of the chat for future reference.
• D)Since chats are written, there are no difficulties with local accents.
• E)Many customers with the same question can be helped at once.

---

Definitions:

Supply Planning

The process of determining how best to fulfill the current and future demand for products with the available supply chain resources.

Revenue Management

The practice of dynamically managing pricing and inventory to maximize revenue based on consumer behavior predictions.

Optimization

The process of making something as fully perfect, functional, or effective as possible, often through mathematical methods.

Customer Behavior

The study of how individual customers, groups, or organizations select, buy, use, and dispose of goods, services, ideas, or experiences.