Which of the Following Is the Most Effective Way to Deal

question 62

Multiple Choice

Which of the following is the most effective way to deal with online complaints?

• A)There is so much online traffic that complaints tend to disappear into the background noise quickly, so the best thing to do is to ignore them.
• B)Take responsibility for the problem quickly, apologizing if necessary, or treat it as an opportunity to demonstrate your company's responsiveness to problems.
• C)Ethically speaking, web chats and posting boards should be entirely self-regulating, so companies should not intervene in any way even when there are complaints.
• D)Because online complaints can spread quickly, it is important to take immediate legal action to have complaints removed from public view.
• E)If the complaint is posted to a website or platform that you manage, delete the complaint immediately.

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Definitions:

Selective Perception

The process by which individuals selectively interpret what they see or hear on the basis of their interests, background, experience, and attitudes.

Response Characteristic

The specific manner in which an individual responds to stimuli or events, often influenced by personal traits or psychological states.

Unifying Trait

A characteristic or attribute that is considered central to the identity or behavior of an individual, bringing coherence to various aspects of themselves.

Attribution Theory

A concept in psychology that explains how individuals infer the causes of their own and others' behavior.