Which of the Following Statements Makes It Sound as If

question 37

Multiple Choice

Which of the following statements makes it sound as if you are doing the customer a favour?

• A)Although you selected the wrong item, we are happy to take the trouble to exchange it.
• B)Your business is important to us, so we are pleased to offer you rush shipping on this order.
• C)Customer satisfaction is our top goal, so we will be happy to grant your request.
• D)You are a valued customer, so please accept a 10% discount on your replacement order.
• E)We are happy to send you the replacement piece by expedited mail.

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Definitions:

Air Suspension

Air suspension is a type of vehicle suspension powered by an electric or engine-driven air pump or compressor, which inflates flexible bellows to adjust the car's level, reduce the effect of shock forces, and improve ride quality.

Regulated Pressure

The control or maintenance of pressure levels within specific limits in a system, achieved through the use of valves, regulators, or other controlling devices.

Axle Saddle

is a part of a vehicle's chassis that supports the axle, allowing it to bear the weight of the vehicle as well as enabling smooth movement and load distribution across the axle.

Multi-leaf Spring Pack

A suspension component consisting of several layers of metal springs stacked together to absorb impact.