You Work for Say Cheese!, an Online Digital Photo Developing

question 32

Multiple Choice

You work for Say Cheese!, an online digital photo developing service that also sells specialty photo products. You receive an email from a customer who entered a coupon code when placing her recent order but didn't receive the 15% discount it promised. In researching the claim you see that the coupon was for orders with merchandise totals of $50 or more. The customer's merchandise total was only $47, but since she is a customer who has ordered from Say Cheese! before, you decide to grant her claim to receive the 15% discount on her order.
-You opened your message with the positive response that you are granting the claim. As you continue writing your message, which of the following is TRUE?

• A)You must apologize to the customer for the inconvenience Say Cheese! caused in making it necessary for her to file this claim.
• B)You should emphasize that the customer is to blame for placing an order below the offer minimum.
• C)An apology is not necessary since Say Cheese! is not responsible for any problem.
• D)You should make up an excuse explaining why the coupon code didn't work.
• E)Say Cheese! must promise not to make this mistake again.

Acknowledge the impact of teratogens on prenatal development and childhood outcomes.

Understand the research methods used in developmental psychology and their application to studying prenatal and early childhood development.

Understand the impact of saturated fats and trans fatty acids on health.

Recognize the importance of certain vitamins and minerals in preventing health issues.

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Definitions:

Clinical Approach

A method or technique in psychology and medicine that focuses on understanding and treating clients or patients through direct observation and interaction, often addressing mental health or medical issues.

Résumés

Written summaries of a person's education, professional history, and job qualifications, used as a part of job applications.

Conduct Interviews

The process of gathering information from individuals, typically in a question-and-answer format, to assess their suitability for a specific role or task.

Clinical Approach

Involves methods that emphasize direct observation, treatment, and intervention in a field setting, often used in psychology, medicine, or social work practices.