You Work for Say Cheese!, an Online Digital Photo Developing

question 61

Multiple Choice

You work for Say Cheese!, an online digital photo developing service that also sells specialty photo products. You receive an email from a customer who entered a coupon code when placing her recent order but didn't receive the 15% discount it promised. In researching the claim you see that the coupon was for orders with merchandise totals of $50 or more. The customer's merchandise total was only $47, but since she is a customer who has ordered from Say Cheese! before, you decide to grant her claim to receive the 15% discount on her order.
-Which of the following would NOT be appropriate in a closing to this message?

• A)Thank you for choosing Say Cheese! for your photographic needs.
• B)Remember that Say Cheese! made this exception for you the next time you have photo needs.
• C)We at Say Cheese! thank you for this order and for your continued business.
• D)Thank you for shopping at Say Cheese!, where customer satisfaction it the number one priority.
• E)We value your loyalty at Say Cheese! and hope to do business with you again.

Distinguish between various organizational structures (e.g., functional, divisional, matrix) and their implications.

Recognize the importance of the balance between authority and responsibility in effective management.

Identify new structural forms in organizations (team structures, network structures, boundaryless organizations) and their growing popularity.

Understand organizing trends in modern workplaces and their impact on operations.

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Definitions:

Optimistic People

Individuals who generally expect positive outcomes and look at the brighter side of life.

Depression

A mental health disorder characterized by persistently depressed mood or loss of interest in activities, causing significant impairment in daily life.

Optimism

A mental attitude reflecting a belief or hope that the outcome of some specific endeavor, or outcomes in general, will be positive, favorable, and desirable.

Longitudinal Study

A research design that involves repeated observations of the same variables (e.g., people) over short or long periods of time to detect patterns, causes, and effects.