Which of the Following Is a Routine Announcement

question 74

Multiple Choice

Which of the following is a routine announcement?

• A)telling customers about a change in policy
• B)persuading a client to accept a new deadline
• C)acknowledging that you have a meeting with your boss
• D)notifying a customer that you are granting his claim for a refund
• E)expressing concern when a coworker has experienced personal misfortune

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Definitions:

Reciprocity Model

A social psychology concept that suggests individuals are more likely to help others who have helped them in the past.

Peter Principle

A concept in management that suggests people in a hierarchy tend to rise to their "level of incompetence."

Premack Principle

A psychological principle suggesting that more probable behaviors can reinforce less probable behaviors if the more probable behavior is performed after the less probable one.

Complementary Traits

Characteristics or qualities in individuals that, when combined, enhance mutual compatibility and effectiveness in relationships or team dynamics.