Consider the Request Below

question 11

Multiple Choice

Consider the request below:

Our department is short-staffed right now, as a number of employees were selected to participate in the current training program. This has coincided with a flood of paperwork that we must complete by the end of the week to fulfill the new compliance requirements. Without some divine intervention, our team won't be able to make this month's regularly scheduled meeting.

-All of the following would likely require little explanation of the reason for the request EXCEPT ________.

• A)asking a retailer to exchange the sweater that you purchased for another sweater of the same style but a larger size
• B)asking an online vendor for a refund on a defective piece of equipment
• C)asking a colleague to give you information about a subject unrelated to your field that you have never discussed together
• D)asking the manufacturer to accept a return of software that is incompatible with your computer
• E)asking a company for a refund on the tickets you bought for a seminar that was cancelled

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Definitions:

Strategy

A plan of action designed to achieve a long-term or overall aim.

Consistent

Marked by harmony, regularity, or steady continuity, free from variation or contradiction.

Oligopoly Environment

A market structure characterized by a small number of firms that dominate the market, leading to limited competition.

Aircraft Manufacturers

Companies specializing in the design, manufacture, and/or assembly of airplanes and aircraft-related systems and parts.