You Want to Convince Your Boss to Implement a Procedural

question 74

Multiple Choice

You want to convince your boss to implement a procedural change in your department. Which of the following constitutes a concession in the context of such a message?

• A)Yes, the changeover may cause some minor initial delays, but in the long run this shift will increase the speed of transactions by approximately 50 percent.
• B)Yes, this changeover will require some additional training, and I know that we don't have the budget for that right now.
• C)I can understand why you think this change might involve a high price tag, but it can actually be accomplished for almost no expense whatsoever.
• D)No, implementing this change would not require the system to be shut down during business hours.
• E)I understand that employees may be resistant to this change; change is hard for many people.

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Definitions:

Customer Payment

The transfer of funds from a customer to a business in exchange for goods or services rendered.

Total Price

The total amount of money that is required to purchase a product or service, including all taxes and fees.

Total Assets

Total assets are the aggregate of all assets owned by an individual or organization, reflecting the total resources available for use or investment.