Which of the Following Would Most Likely Be Considered to Be

question 76

Multiple Choice

Which of the following would most likely be considered to be a persuasive customer claim instead of a routine customer claim?

• A)asking to exchange a sweater you purchased from a major retailer for one in a different colour
• B)asking to have an item repaired for a reason not covered under its warranty
• C)asking to return an item you purchased that turned out to be defective
• D)asking to receive a refund for tickets you purchased to a seminar that was cancelled
• E)asking to return an item you ordered online since the company mistakenly sent the wrong item

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Definitions:

Early 1960s

A period characterized by significant social, political, and cultural changes around the world, often remembered for movements advocating for civil rights and freedom.

Hispanic Persons

Individuals originating from Spanish-speaking countries, especially those in Latin America, and often pertaining to a demographic group in the United States.

Lives in Poverty

The state of individuals or groups who lack sufficient financial or material resources to meet their basic living needs.

Incidence of Poverty

The proportion or rate of individuals or households whose income falls below the poverty line, indicating their inability to afford basic needs.