If You Want a Store to Grant You a Return

question 58

Multiple Choice

If you want a store to grant you a return when it is against their company policy, ________.

• A)there is no point in arguing, as they will never make an exception
• B)get right to the point and refuse to do business with them if they do not comply
• C)this is considered a routine request that does not require persuasive techniques
• D)start spreading bad word of mouth about the store and hope that it gets back to them
• E)explain why the policy should not apply to your situation and demonstrate goodwill and understanding

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Definitions:

Evaluation

The systematic assessment of the performance, effectiveness, or value of a program, practice, or procedure.

Information

Data that has been processed, organized, or structured in a way that adds meaning or context, making it useful to those who need it.

Decision Making

The cognitive process of selecting a course of action among several alternatives, typically aimed at solving a problem or achieving a goal.

Conflict

A disagreement or confrontation resulting from differing needs, values, or interests between individuals or groups.