Your Bid to Set Up the Computer System at Evergreen

question 86

Multiple Choice

Your bid to set up the computer system at Evergreen, a small local business, was accepted. Today you found out that the software that Evergreen's system requires just had a price increase, so your bid will need to increase to reflect this change. Which of the following statements should you include in your message to communicate the price increase to Evergreen to ensure that your audience will accept the bad news?

• A)a justification that the increase is due to an unexpected jump in the price of the software
• B)a statement that the increase is unavoidable and due to circumstances beyond your control
• C)a profuse apology that you must increase your price
• D)an acknowledgement that the customer will be disappointed by this news
• E)a comment that the price increase will result in hidden benefits

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Definitions:

Behavioral

Relating to or concerning the actions or reactions of a person in response to external or internal stimuli.

Existential

Pertaining to existence, particularly human existence and its inherent concerns, conditions, or philosophy.

Cognitive

Relating to the mental processes of perception, memory, judgment, and reasoning, as opposed to emotional or volitional processes.

Behavioral

Pertaining to the actions or reactions of a person or animal in response to external or internal stimuli.