You Need to Let a Valued Customer Know That the Product

question 65

Multiple Choice

You need to let a valued customer know that the product he special-ordered won't be ready by tomorrow, as originally promised. In addition to relaying this news, you want to inform him of his options: to keep his original order open to be received at a later date, or to cancel it and receive a substitute item immediately. You consider calling him but then wonder whether email might not be preferable. Which of the following is NOT a potential downside to using the telephone?

• A)The customer might feel put on the spot to decide between the two options during the phone call.
• B)The customer might be unprepared to discuss his order when you call.
• C)You won't want to leave the bad news as a message if the customer is not at home.
• D)You will be able to hear the customer's tone of voice and adapt your message accordingly.
• E)You are unable to gauge your customer's reaction by making personal contact.

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Definitions:

Equipment

Equipment encompasses the set of tools, machinery, and other hardware required for the execution of specific tasks or activities within various fields and industries.

Fixture

A piece of property that was originally moveable but has become attached to real property in such a way that it is legally considered part of the real property.

Subrogation

is a legal doctrine allowing one party (usually an insurer) to step into the shoes of another party to pursue rights or claims against a third party, often to recover amounts paid out in a claim.

Surety

A form of financial guarantee, wherein one party (the surety) agrees to take on the financial obligations of another if they default.