Using Email to Communicate Bad News ________

question 83

Multiple Choice

Using email to communicate bad news ________.

• A)is never a good choice
• B)doesn't give your audience time to consider before replying to the bad news
• C)makes it more likely that the person communicating will sugarcoat the bad news
• D)frees the communicator from worrying about being confronted by an angry audience
• E)has been justified by human resource professionals, even in the case of firings and layoffs

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Definitions:

Self-serving Bias

A cognitive bias that involves attributing successes to internal factors and failures to external factors to maintain self-esteem.

Halo Effect

A cognitive bias in which an observer's overall impression of a person, company, brand, or product influences the observer's feelings and thoughts about that entity's character or properties.

Initial Attraction

The first phase of attraction towards someone, usually based on physical appearance, which can lead to interest or desire for a closer relationship.

Physical Attractiveness

Refers to the degree to which a person's physical features are considered aesthetically pleasing or beautiful by others.