You've Expressed the Bad News and Advised Your Customer of the Various

question 16

Multiple Choice

You've expressed the bad news and advised your customer of the various alternatives to the print she originally ordered. Which of the following is the best option to include in your closing?

• A) These things happen and I am confident that you will understand.
• B) Please let me know which, if any, of the alternative options you would like to pursue.
• C) Again, I am so very sorry that I cannot obtain the original print you requested.
• D) So remember, it was my supplier that caused this difficulty, not me.
• E) Tell me ASAP which other print I should personalize for you.

Understand the principle and application of indirect pay.

Analyze the effectiveness of various pay systems in the context of organizational strategies.

Understand how to align objects in Excel and manipulate form control properties.

Comprehend the fundamentals of inserting and renaming form controls in a spreadsheet.

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Definitions:

Willing To Pay

Willing to pay is the maximum amount that a consumer is prepared to spend on a good or service.

Consumer Surplus

The difference between the total amount that consumers are willing and able to pay for a good or service versus the total amount they actually pay.

Producer Surplus

The difference between what producers are willing to accept for a product versus what they actually receive in the market.

Marginal Benefit

The increased benefit or value received from the consumption or creation of one more unit of a good or service.