When Denying a Customer Request, All of the Following Can

question 21

Multiple Choice

When denying a customer request, all of the following can soften the bad news EXCEPT ________.

• A)expressing empathy for the customer's situation
• B)offering an incentive, like a discount, to encourage future business with the customer
• C)stating that company policy prohibits the request
• D)offering an alternative solution to the customer's request
• E)positioning the good news, if any, before the bad news to act as a buffer

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Definitions:

Flexible Budget

A budget that adjusts or scales according to the actual level of activity or volume of production, helping companies better manage costs and resources.

Patient-Visits

The number of encounters or visits made by patients to a healthcare provider or facility within a specified period.

Revenue And Spending Variances

Differences between the actual and budgeted amounts on both the revenue side and the expenditure side, indicating the financial performance over a certain period.

Customers Served

The number of customers that have been provided with products or services by a business during a specific time period.