Examlex
Discuss whether or not an apology should be part of a bad-news message.
Effective Conclusion
The final part of a piece of writing or speech that effectively summarizes key points and leaves a lasting impression.
Buffer
In the context of communication, it refers to a method or element that decreases the impact of a message, often used to soften negative news.
Trivialize
To make something seem less important, serious, or complex than it actually is.
Confidence Rebuild
The process of restoring self-assurance and belief in one’s own abilities after a period of doubt.
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