You Work in a Small Office of Fewer Than 20

question 66

Essay

You work in a small office of fewer than 20 employees that has no dedicated IT staff. As the resident tech expert, you are called on to deal with computer issues and tech-related decisions. Lately this has been taking up more of your time and you feel it is no longer an efficient arrangement. You speak to your boss about contracting with an IT company to oversee these needs, and she tells you to research some options. Your first web search, technology companies, yields over 200 million results. Discuss some ways to refine this search and come up with some relevant hits.

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Definitions:

Normal Distribution

A probability distribution that is symmetric about the mean, showing that data near the mean are more frequent in occurrence.

Likert Scale

A psychometric scale commonly involved in research that employs questionnaires, used to represent people's attitudes or feelings on a linear scale of several options ranging from one extreme to another.

Service Quality

A measure of how well the service level delivered matches customer expectations.

Airlines Ranking

An evaluation or classification of airlines based on various performance metrics, such as safety, punctuality, and customer service.