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Figure 1.2
Using the figure above, identify the labeled part.
-Label G: ______________________________
Customer Retention
Strategies and activities a business employs to keep its customers engaged and reduce customer turnovers.
Cognitive Dissonance
A psychological phenomenon that occurs when a person holds contradictory beliefs, ideas, or values, leading to psychological stress or discomfort.
Selective Exposure
The process of allowing only a portion of the information revealed to be organized, interpreted, and permitted into awareness.
Benefits Important To The Prospect
Features or aspects of a product or service that are particularly valued or needed by a potential client or customer.
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