Figure 1.2
Using the figure above, identify the labeled part.
-Label M: ______________________________
Definitions:
Support Processes
Support processes are the administrative and facility-related activities in an organization that assist in the production of goods or delivery of services but are not directly involved in the primary operations.
Value Chain
A model that describes the full range of activities required to create a product or service, from conception through the different phases of production to eventual delivery to the consumer.
Mass Services
Services provided to a large number of customers with standardized processes, often seen in the banking and retail sectors.
High Contact Time
Situations where there is extensive interaction or engagement over a period between two parties, such as in education or customer service.