The Quality of Many Types of Services Cannot Be Accurately

question 28

Multiple Choice

The quality of many types of services cannot be accurately measured when the service is delivered.Which of the following measures would be the BEST for evaluating the quality of cardiac surgery?

• A)Time spent on the surgery
• B)Credentials of the doctor performing the surgery
• C)Time spent in the hospital after the surgery
• D)Number of follow-up visits to the doctor after surgery
• E)Readmissions to the hospital cardiac unit within six weeks of surgery

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Definitions:

Focal Leader

A primary leader who is the central point of guidance and decision-making within a group or organization.

Formal Authority

Official power given to an individual or group by an organization's rules or hierarchy to make decisions and direct others.

Follower

An individual who supports and is guided by another person or entity, often within a leadership context.

Leader Effectiveness

Leader effectiveness is the measure of a leader's ability to achieve desired results, fulfill organizational goals, and successfully manage and motivate their team or followers.