Social Computing Increases the Need for Customer Service

question 84

True/False

Social computing increases the need for customer service.

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Definitions:

General Environment

The broader external conditions that affect organizations, including economic, technological, sociocultural, and political/legal factors.

Laws

The system of rules that a particular country or community recognizes as regulating the actions of its members and may enforce by the imposition of penalties.

Stakeholders

Stakeholders are individuals, groups and institutions directly affected by an organisation’s performance.

Organisation's Performance

The measurement of an organization's efficiency, effectiveness, and ability to achieve its goals and objectives.