Which of the Following Is an Important Enabler of CRM

question 33

Multiple Choice

Which of the following is an important enabler of CRM?

• A)Recognizing that there are many customer touch points
• B)Recognizing the necessity of treating all customers the same
• C)Recognizing the need for sophisticated CRM information systems
• D)Recognizing the need for sophisticated customer databases
• E)Recognizing the need for a data warehouse

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Definitions:

Reaction

A process in which substances, the reactants, are converted into different substances, the products, involving rearrangement of atomic or molecular structures.

Gilman Reagent

Organometallic compounds of the form R2CuLi, utilized in organic chemistry for carbon-carbon bond formation reactions.

3-Methylpentane

An organic compound that is a branched alkane with six carbon atoms, where the methyl group is attached to the third carbon.

Reaction

A process in which substances, called reactants, transform into different substances, called products.