Which of the Following Is the Most Important Enabler of the 360-Degree

question 164

Multiple Choice

Which of the following is the most important enabler of the 360-degree view of the customer across an organization?

• A)The organization's database
• B)The organization's data warehouse
• C)The organization's CRM systems
• D)The organization's collaborative CRM systems
• E)The organization's analytical CRM systems

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Definitions:

Procedural

Procedural refers to a type of memory responsible for knowing how to perform tasks and skills, often carried out without conscious awareness.

Semantic

Pertaining to meaning in language or logic, often dealing with the relationships between signs and symbols and what they represent.

Episodic Memory

refers to the ability to recall specific events, situations, or experiences from an individual's past, complete with contextual details.

Concepts

Abstract ideas or mental symbols that represent phenomena, objects, or conditions, forming the basic building blocks of thoughts and beliefs.