__________ Systems Study Customer Behaviour and Perceptions to Provide Business

question 136

Multiple Choice

__________ systems study customer behaviour and perceptions to provide business intelligence.

• A)CRM
• B)Collaborative CRM
• C)Operational CRM
• D)Analytical CRM
• E)Transactional CRM

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Definitions:

Hygiene Factors

Aspects of Herzberg’s theory of motivation that focus on the work setting and not the content of the work; these aspects include adequate wages, comfortable and safe working conditions, fair company policies, and job security.