Properly Designed CRM Systems Provide a Single, Enterprise Wide View

question 53

True/False

Properly designed CRM systems provide a single, enterprise wide view of each customer.

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Definitions:

Mean

The average of a set of numbers, calculated by adding them together and dividing by the number of values in the set.

Standard Deviation

A metric that quantifies the spread or variability of a series of values, illustrating the extent to which these values vary from their central average.

Z-Score

A measure of how many standard deviations a data point is from the mean.

Free Throw Line

A line on a basketball court 15 feet from the basket where players take unopposed shots worth one point each.