_____ Includes Those Areas Where Customers Directly Interact with the Company

question 28

Multiple Choice

_____ includes those areas where customers directly interact with the company.

• A) CRM
• B) Analytical CRM
• C) Customer-facing CRM
• D) Customer-touching CRM
• E) Transactional CRM

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Definitions:

Labor

The human effort, both physical and mental, that is used to produce goods and services.

Consumer Spending

The total amount of money spent by households and individuals in an economy on goods and services, an important indicator of economic health.

Consumption Expenditures

The total amount of money spent by households and individuals on goods and services for personal use.

Circular Flow Diagram

A visual model of the economy that shows how dollars flow through markets among households and firms.