_________ Are Organizations That Use the CIC to Create a Call

question 171

Multiple Choice

_________ are organizations that use the CIC to create a call list for the sales team, whose members contact sales prospects.

• A)Call centres
• B)Customer interaction boards
• C)Inbound teleservices
• D)Outbound telesales

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Definitions:

Elaboration Likelihood Model

A theory that explains how people are persuaded, suggesting two main pathways of persuasion: central and peripheral.

Central Route

A pathway of persuasion that involves careful and thoughtful consideration of the arguments presented in a message.

Noncommitment

An unwillingness or hesitation to make a decision or take a definitive stance on an issue.

Esteem Needs

Part of Maslow's hierarchy of needs, referring to the need for respect, self-esteem, and recognition from others.