_________ Is an Example of a Customer-Facing Application

question 72

Multiple Choice

_________ is an example of a customer-facing application.

• A)Automated e-mail response
• B)FAQ
• C)Loyalty program
• D)SFA

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Definitions:

Jargon

Specialized language used by a particular group or profession, designed to convey complex ideas efficiently among members, but often difficult for outsiders to understand.

Personalizes Statements

Adjusting language or communication to make it more directly related to or reflective of an individual's experiences, feelings, or perspectives.

Clarifies

The act of making a statement or situation less confused and more understandable, often used in communication to ensure mutual understanding.

Empathy Skills

Empathy skills involve the ability to understand and share the feelings of another, fostering deeper connections and more effective communication.