Explain Why the Concept of a Customer Relationship Management System

question 89

Short Answer

Explain why the concept of a customer relationship management system became necessary.

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Definitions:

Operating Income

The profit earned from a firm's core business operations, excluding deductions of interest and tax.

Tax Rate

The percentage at which an individual or corporation is taxed.

Connecting Affiliations

Relationships or linkages between entities or organizations that facilitate communication, cooperation, or coordination.

Mutual Ownership

A form of corporate structure where customers of the entity own mutual interests in the company, such as in mutual insurance companies or cooperatives.