Refer to Case 13

question 16

Multiple Choice

Refer to Case 13.1. Avon implemented a(n) ___________ system using _________ conversion.

• A)CRM; Phased
• B)CRM; Pilot
• C)ERM; phased
• D)ERP; pilot
• E)None of the above

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Definitions:

Custodial Grandparents

Grandparents who have legal custody or guardianship of their grandchildren and are responsible for their care.

Grandchild

A child of one's son or daughter, forming an important part of extended family relationships and generational bonds.

Maintained

The process of keeping something in good condition by checking or repairing it regularly.

Grandparents

The parents of a person's father or mother; elderly individuals who often play a significant role in family structures.