Evaluating the Benefits of IT Projects Is More Complex Than

question 33

Multiple Choice

Evaluating the benefits of IT projects is more complex than evaluating their costs for all of the following reasons except:

• A) Benefits are harder than costs to quantify.
• B) Benefits tend to be more tangible than costs.
• C) IT can be used for several different purposes.
• D) The probability of obtaining a return from an IT investment is based on the probability of implementation success.
• E) The proposed system may be "cutting edge."

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Definitions:

User Needs

The requirements or desires that users expect to be fulfilled by a product or service, influencing their satisfaction and usage behavior.

Press Releases

Official statements issued to the media to announce something of public interest.

Test Market

A strategy where a new product or service is launched in a limited geographical area to gauge customer response and effectiveness before a wider release.