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Which of the Following Is NOT a Lesson Learned from the Sony

question 36

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Which of the following is NOT a lesson learned from the Sony Picture Entertainment hack on November 24, 2014?


Definitions:

Empowerment

The process of increasing the capacity of individuals or groups to make decisions and implement changes in their own lives and communities.

Customer Value

The perception of what a product or service is worth to a customer compared to the options available.

Fill Rate

A measure of the ability to deliver requested products to customers, typically expressed as a percentage of total orders that are fully satisfied.

CRM Data

Information collected and managed by a Customer Relationship Management system, detailing interactions and relationships with customers.

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