Which of the Following Is FALSE of Customer Empowerment

question 56

Multiple Choice

Which of the following is FALSE of customer empowerment?

• A)Customers know how to use the wisdom and power of crowds to their benefit.
• B)Customers are still not entirely sure how to interact with companies online.
• C)Customers have elevated expectations concerning their experiences with companies.
• D)Customers are not just purchasers but advocates and influencers.

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Definitions:

Mental Age

Mental Age is a concept used to describe an individual's cognitive ability level, expressed in terms of the average age at which normal individuals reach a particular level of mental performance.

Nonverbal Intelligence

The ability to understand and interact with others using nonverbal cues such as facial expressions, gestures, and body language, rather than verbal communication.

Intellectually Disabled

A term used to describe individuals with significant limitations in both intellectual functioning and in adaptive behavior, which covers many everyday social and practical skills.

Academic Skills

Abilities and competencies essential for successful learning and performance in educational settings, such as reading, writing, and critical thinking.