CRM Helps Address Which of Porter's Five Forces

question 25

Multiple Choice

CRM helps address which of Porter's Five Forces?

• A)Buyer power
• B)Rivalry
• C)Supplier power
• D)Threat of substitutes

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Definitions:

Sellers' Ratings

Evaluations or scores given to sellers based on their performance, product quality, and customer service, often found on e-commerce platforms.

Asymmetric Information

A situation in which one party in a transaction has more or superior information than the other, leading to an imbalance in the transaction.

Consumer Surplus

The difference between the total amount that consumers are willing and able to pay for a good or service and the total amount that they actually do pay.

Producer Surplus

The difference between what producers are willing to accept for a good or service and the actual price they receive, reflecting producers' benefit.