Which of the Following Is a Customer-Touching CRM Application

question 56

Multiple Choice

Which of the following is a customer-touching CRM application?

• A)CIC
• B)CMA
• C)FAQ
• D)SFA

---

Definitions:

Basic Fairness

The principle that ensures equitable treatment, justice, and non-discrimination in the processes and practices of individuals and institutions.

Rational Related

Pertains to decisions, actions, or policies that have a logical connection or relevance to the objectives or outcomes they are intended to achieve.

State Regulation

involves statutory and administrative rules established by individual states to govern activities within their borders.

Legitimate State End

A concept in political philosophy and law referring to the justified objectives or goals pursued by a government.