___________________ Track All Contacts That Have Been Made with a Customer

question 3

Multiple Choice

___________________ track all contacts that have been made with a customer, the purpose of each contact, and any follow-up that might be necessary.

• A)Configurators
• B)Contact management systems
• C)Sales forecasting systems
• D)Sales lead tracking systems

---

Definitions:

Profit

The financial gain realized when the revenue generated from a business activity exceeds the expenses, costs, and taxes involved in sustaining the activity.

Rate of Markdown

The percentage decrease from the original price to the sale price.

Operating Expenses

Costs associated with the day-to-day operations of a business or organization.

Wholesale Price

The cost of goods sold in large quantities, usually to retailers rather than directly to consumers.