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You Work for a Consulting Agency

question 135

Multiple Choice

You work for a consulting agency. A client has approached your company to get advice. They will be creating widgets, and want to do a good deal of their business on the Web. They're interested in discussing the world of electronic commerce. You are assigned to help answer their questions.
-You realize from talking with your client that their industry has, up to now, been slow to adopt Web and Internet technologies. This means that the introduction of your client's company into their industry will be a good example of ____.


Definitions:

Product Knowledge

Understanding and information about a product, including its features, uses, and benefits, possessed by those marketing, selling, or using it.

Customer Service

The assistance and support provided by a company to those people who buy or use its products or services.

Number Of Sales Calls

The total count of direct interactions, typically phone calls, made by sales representatives to potential or existing customers.

Output-Related Sales Objectives

Targets set by a business related to the quantity of sales or revenue generated within a specific period.

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