How Has the Internet Aided in the Administration of Customer

question 76

Essay

How has the Internet aided in the administration of customer relationship management (CRM)?

Identify the protections provided to whistleblowers under the law.

Understand the requisites for a union election and the collective bargaining process.

Know the laws related to the monitoring and recording of employee communications.

Grasp the requirements for employee verification and the legality of considering union activities in layoffs.

---

Definitions:

Total Credits

The sum of all credit entries recorded in a financial account, representing increases in assets or decreases in liabilities.

Balance Sheet Columns

The sections in a balance sheet that categorize assets, liabilities, and equity accounts to display the financial position of a business at a certain point in time.

Closing Entries

Journal entries made at the end of an accounting period to transfer temporary account balances to permanent accounts, thereby preparing the accounts for the next accounting period.

Permanent Accounts

Balance sheet accounts whose balances are carried forward to the next accounting period, including assets, liabilities, and equity accounts.