Which of the Following Is True Due Primarily to the Inseparability

question 144

Multiple Choice

Which of the following is true due primarily to the inseparability of services?

• A) Customers have to rely on reassuring physical cues that indicate quality service.
• B) Service businesses cannot promise the same experience with every service encounter.
• C) A service is produced and consumed at the same time.
• D) It is impossible for service businesses to exactly match supply with demand.
• E) It is difficult for service businesses to live up to guarantees.

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Definitions:

Independent Variable

In an experiment, the variable that is added by the researcher to see if it affects the dependent variable.

Experiment

A scientific procedure undertaken to make a discovery, test a hypothesis, or demonstrate a known fact.

Researcher

An individual who conducts detailed and systematic investigation into a subject area with the purpose of discovering or establishing new knowledge.

Survey

A method of gathering information from individuals, typically by asking questions to a representative sample of people to draw conclusions about the whole population.