What Do Customer Relationship Management Programs Help Companies Manage

question 18

Multiple Choice

What do customer relationship management programs help companies manage?

• A)loyalty programs
• B)finished product inventory
• C)product design
• D)service life cycle

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Definitions:

Computerization

The process of equipping tasks, processes, or systems with the capability to be performed or monitored by a computer.

Unit Prices

Unit prices are the costs assigned to a single unit of a product or service, allowing buyers to compare costs and make informed purchasing decisions.

Beginning Inventory

The cost of items on hand ready for sale at the opening of an accounting cycle.

Merchandise

This refers to goods or stock that a retail store has on hand to sell to customers, effectively the items available for sale in a commercial setting.