Which of the Following Is an Important Component of Every

question 116

Multiple Choice

Which of the following is an important component of every information system that helps organizations to improve customer service?

• A)hardware
• B)software
• C)a feedback mechanism
• D)data

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Definitions:

Frustration-Aggression Hypothesis

Originally the idea that aggression is always preceded by frustration and that frustration inevitably leads to aggression. Revised to suggest that frustration produces an emotional readiness to aggress.

Emotional Readiness

An individual's preparedness to experience, manage, and appropriately express emotions in a given situation or in response to specific challenges.

Frustration

A feeling of disappointment and dissatisfaction arising from the hindrance of achieving a goal.

Verbal Behavior

The aspect of communication involving the use of spoken or written language to convey messages and interact with others.