Outsourcing Global Software Support to One or More Third-Party Distributors

question 22

True/False

Outsourcing global software support to one or more third-party distributors is gaining acceptance in North America.

---

Definitions:

Collective Behavior

The actions and reactions of a group of people in situations that lack clear norms and expectations.

Georg Simmel

Georg Simmel was a German sociologist and philosopher known for his contributions to social theory and for his analysis of the dynamics of social relationships and urban life.

Louis Wirth

A sociologist known for his work on urban life and social structures, particularly his studies on urbanization and its effects on social behavior.

Herbert Gans

An influential sociologist known for his work on urban issues, culture, and the concept of public space in American society.