Examlex
Discuss how businesses are using Twitter to find value.
Tangibility
The characteristic of being perceivable by touch or having a physical presence.
Service Delivery Process
A set of activities and tasks that a company undertakes to provide a service to its customers efficiently and effectively.
Service Encounter
The interaction between a customer and a service provider during which a service is provided.
Service Quality
The assessment of how well a delivered service matches customers' expectations.
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