Moving from a Culture of Simply Selling Products to One

question 36

Short Answer

Moving from a culture of simply selling products to one of placing the ____________________ is essential to a successful CRM deployment.

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Definitions:

Civil Rights Legislation

Laws that have been enacted to protect citizens from discrimination and to ensure equal rights under the law, regardless of race, gender, disability status, or other characteristics.

Economic Penalties

Financial sanctions or fines imposed by governments or international bodies on individuals, corporations, or countries to enforce laws or regulations, often for the purposes of influencing behavior or policies.

Slaughter-House Cases

A group of U.S. Supreme Court decisions in 1873 that limited the scope of the 14th amendment's rights by distinguishing between state citizenship and national citizenship.

Fourteenth Amendment

is a constitutional amendment in the United States that grants citizenship to all persons born or naturalized in the U.S., including former slaves, and provides all citizens with equal protection under the laws.