The Objective of a CRM System Is to Capture Data

question 38

Short Answer

The objective of a CRM system is to capture data about every ____________________ a company has with a customer through every channel and to store it.

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Definitions:

HR Strategies

Long-term plans designed to align human resource management with the overall goals of an organization to achieve competitive advantage.

KSAOs

The knowledge, skills, abilities, and other characteristics that are necessary for a person to perform well in a job. Also referred to as job specifications, KSAOs are derived from job analysis.

Job Specifications

A detailed description of the qualifications, skills, and experience required to perform a specific job.

Abilities

The natural or acquired skills and talents that individuals possess, which enable them to perform specific tasks effectively.