An Agency Is Beginning to Implement a General Approach for Quality

question 10

Multiple Choice

An agency is beginning to implement a general approach for quality improvement.Which of the following activities would the agency most likely implement?

• A) Customer satisfaction is assessed through the use of surveys provided to the client after each appointment.
• B) The health maintenance organization (HMO) provides incentives to personnel who complete in-house programs on customer service.
• C) The institution has received accreditation through The Joint Commission.
• D) The total quality improvement (TQI) team meets to examine how to make the registration process more efficient.

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Definitions:

Solicited Letter

A letter or communication that is requested or asked for, often for the purposes of obtaining information, feedback, or support.

Prospecting Letter

A letter or message designed to introduce oneself or one's business to potential clients, often with the aim of establishing a new business relationship.

Job Description

A formal account of an employee's responsibilities, duties, and the scope of their role within an organization.

Qualifications

The skills, experience, and education that make an individual suitable for a particular job or task.