An Agency Is Beginning to Implement a General Approach for Quality

question 10

Multiple Choice

An agency is beginning to implement a general approach for quality improvement.Which of the following activities would the agency most likely implement?

• A) Customer satisfaction is assessed through the use of surveys provided to the client after each appointment.
• B) The health maintenance organization (HMO) provides incentives to personnel who complete in-house programs on customer service.
• C) The institution has received accreditation through The Joint Commission.
• D) The total quality improvement (TQI) team meets to examine how to make the registration process more efficient.