Customer-Oriented Metrics Would Most Likely Be Used to ________

question 41

Multiple Choice

Customer-oriented metrics would most likely be used to ________.

• A) collect data on customer satisfaction
• B) identify customer needs and demands
• C) link customer needs with core competencies
• D) direct marketing efforts towards global segments

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Definitions:

Psychometric

Pertaining to the measurement of mental functions, abilities, and processes through quantitative tests.

Quantitatively

Pertaining to the measurement or quantification of something using numbers or quantities.

Intelligence

The ability to learn from experience, solve problems, and adapt to new situations.

Piagetian

Relating to the developmental theories of Jean Piaget, focusing on how children's cognition develops in stages.