What Is the First Step in the Consultative Selling Process

question 17

Multiple Choice

What is the first step in the consultative selling process?

• A) presenting product benefits to a customer
• B) determining the customer's problem
• C) offering trial services to customers
• D) pursuing long-term customers

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Definitions:

Antagonistic Drugs

Substances that block or reduce the effect of a neurotransmitter or other chemical in the brain, often used in the treatment of various medical conditions.

Agonist

A substance that activates receptors in the brain or body, mimicking the effects of naturally occurring neurotransmitters, hormones, or other substances.

Behavioral Geneticists

Behavioral geneticists study the role of genetics and the environment in influencing human behavior, using methods including twin studies, family studies, and molecular genetics.

Environment

The surroundings or conditions in which a person, animal, or plant lives or operates, including natural and built environments.