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Boomers are in their 30s and 40s and grew up with tape recorders and video games.
Service Rate
The rate at which a service system can process requests, often measured in customers or transactions per unit of time.
Transient Period
A phase or interval of time that is temporary and often marks a transition between two states or conditions.
Waiting Times
The period a customer or item spends waiting in queue or for a service to begin.
Service
A non-tangible offering that involves the provision of labor or expertise rather than a physical product.
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